At the moment, we ship exclusively within the United Kingdom. We don't currently offer international shipping, but we're always looking to expand — keep an eye on our newsletter for updates.

Shipping is completely free on all UK orders, with no minimum spend required. The price you see at checkout is the price you pay — no hidden fees.

Orders are typically processed within 1–3 business days, followed by a delivery time of 3–8 business days. In total, please allow 5–11 working days from order to delivery. You'll receive a shipping confirmation email with tracking as soon as your order is on its way.

You can track your order at any time via the “Track your order” page in our header menu. Just enter the order number and email address you used at checkout. Please allow 24–48 hours after dispatch for tracking details to update.

As a UK consumer, you have a statutory right to withdraw from your purchase within 14 days of delivery, no questions asked. We also offer an extended window of 30 days from delivery if you simply change your mind. Items must be returned unused and in their original packaging.

Email us at support@houseofmosa.com with your order number and the item you'd like to return. We'll send you instructions and confirm once your return is approved.

If you've simply changed your mind, return shipping is at your own cost. If the item is faulty, damaged, or we sent you the wrong item, we'll cover the cost — just let us know and we'll sort it out.

We're sorry to hear that! Please email us within 7 days of delivery at support@houseofmosa.com with your order number, a description of the issue, and a photo. We'll arrange a free replacement or refund — in most cases you won't need to send the item back.

Sorry about that! Email us at support@houseofmosa.com with your order number, the item you expected, the item you received, and a photo. We'll get it corrected as quickly as possible.

We don't currently offer direct exchanges. If you'd like a different size, colour or product, simply return your original item and place a new order for the one you want.

Once we've received and inspected your returned item, we'll send you a confirmation email and issue your refund to your original payment method shortly after.

Yes, if you contact us within 24 hours of placing your order at support@houseofmosa.com. Once an order has been packed and dispatched, we're no longer able to cancel or change it — you're welcome to return it once it arrives instead.

Simply enter your code in the discount field at checkout, and it will be automatically applied to your order total. Only one discount code can be used per order.

We accept Visa, Mastercard, PayPal, and Apple Pay. All payments are processed securely at checkout.

Each product page includes a size chart to help you find the perfect fit. If you're between sizes or unsure, feel free to email us at support@houseofmosa.com and we're happy to help.

We do our best to represent every product accurately. Keep in mind that colours may appear slightly different depending on your screen settings and lighting.

Not at the moment, but it's something we're considering for the future — stay tuned.

No, you're welcome to check out as a guest. Creating an account simply makes it easier to track past orders and speeds up checkout next time.

You can sign up any time by entering your email address in the newsletter box at the bottom of our website — that's also where we share offers and new arrivals first.

Email us any time at support@houseofmosa.com — we aim to respond within 24 hours.