General Terms and Conditions

These Terms and Conditions apply between House of Mosa ("we", "us", "our") and you ("you", "your"), a customer or visitor of houseofmosa.com (the "Website").

1. Introduction

1.1 These terms and conditions apply to the use of our website or the purchase of products offered through our website.

1.2 Defined terms and interpretations of these terms and conditions are set out in section 26.

2. Acceptance

2.1 You represent and warrant that:

(a) you are a natural person and are at least 18 years old;
(b) you have the power to enter into a legally binding contract with us; and
(c) you are not prevented by any applicable law or treaty from entering into a legally binding contract with us.

2.2 We reserve the right to request written confirmation of your authority to accept these Terms.

2.3 You represent and warrant that you:

(a) have not been convicted of any computer or internet related offence; and
(b) have not in the past been refused products or access to the Site.

2.4 We reserve the right to refuse you access to our Site if we consider such refusal necessary or appropriate.

2.5 Placing an order means:

(a) your assurance and guarantee that you have read these Terms and Conditions carefully and in full;
(b) your offer to purchase the Order only in accordance with these Terms and Conditions;
(c) your agreement that any Order Confirmation will be based solely on these Terms and Conditions; and
(d) your undertaking to us to comply with these Terms and Conditions.

2.6 If you do not agree to these Terms and Conditions, you must not use the Site or purchase any Products.

2.7 You must expressly agree to these Terms and Conditions to:

(a) submit information to or through our website; or
(b) purchase a Product.

2.8 By visiting our website, purchasing Products or agreeing to these Terms and Conditions:

(a) you also agree to our Privacy Policy; and
(b) you accept and agree to comply with our Acceptable Use Policy (see section 12 below for further details).

2.9 We recommend that you print or save a copy of these terms and conditions for future reference.

2.10 If you do not agree to these terms and conditions, you may not place an order or communicate with us.

3. Personal Use

You confirm that you will use the Website to purchase Products solely for your own personal, non-commercial use as a principal and not as a representative or on behalf of any other person.

4. Prices

4.1 The prices of the Products shown on our website are inclusive of delivery charges, but exclusive of any fees, taxes, duties, levies or other similar governmental charges ("duty unpaid and untaxed").

4.2 Any duties, taxes, fees, levies or other governmental charges and declarations relating to the importation of the Products to the delivery address are your responsibility and are not included in the price of the Products. All deliveries may, in some cases, incur additional costs for which the seller is not responsible and which are to be borne by the customer. These may include, in addition to shipping costs, customs duties or import VAT, as goods may be shipped from a non-UK/non-EU country; it should be clarified with our customer service whether customs duties apply to a product before placing an order. Customs duties or import VAT are not paid by us and are the responsibility of the buyer. Our goods are always shipped "duty unpaid and untaxed". The buyer is the "importer of record" and is responsible for the correct payment of customs duties and/or import tax and must comply fully with all laws and regulations of the importing country. As the rules for importing goods vary from country to country, please check your country's import duties and VAT before placing your order. The buyer is responsible for fully verifying compliance with all laws and regulations of the country of import upon receipt of the goods.

4.3 We will do our best to ensure that all details, descriptions and prices of the products that appear on our site are correct. However, there may be instances where errors occur. If we find that a pricing error has occurred, we will notify you as soon as possible and give you the opportunity to reconfirm your order at the correct price or cancel your order. If we are unable to contact you or do not receive a response from you, the order will be treated as cancelled and you will receive a full refund. If you choose to reconfirm your order, we will arrange delivery of your order and charge or refund the amounts set out in the notification we send to you shortly after we receive your order reconfirmation, using the same payment method you used to place your order.

4.4 We are not obliged to fulfil an Order if the price quoted on the Website is incorrect (even after you have received an Order Confirmation).

4.5 Prices may be changed from time to time. However, such changes will not affect an order for which an order confirmation has already been sent.

5. Placing an Order

5.1 Once you have placed an order, all orders are subject to stock availability. If we have sufficient stock to fulfil your order, you will receive an order confirmation which will be deemed to be our confirmation of receipt of your order. In the event of delivery difficulties or unavailability of stock to fulfil your order, we will inform you by email and refund any payments made for the order.

5.2 A contract is only concluded once we have issued you with an Order Confirmation, and only in respect of the Product(s) listed in the Order Confirmation. These General Terms and Conditions form an integral part of the contract and are incorporated to the exclusion of all other terms and conditions.

5.3 If your order consists of more than one Product, the Products may be delivered to you in separate deliveries at separate times.

5.4 We reserve the right to remove Products from the Site at any time. We also reserve the right to edit or remove any material or content from the Site. We shall not be liable to you or any third party for the removal of any Product from our Site or for the editing or removal of any material or content from our Site.

5.5 We reserve the right to refuse or reject any order placed by you at any time (even after sending an order confirmation). We shall not be liable to you or any third party for the cancellation or rejection of an order.

5.6 If we cancel your order after we have received payment (and even after we have sent an Order Confirmation), the payment for the order will be refunded to you in full.

6. Payment

6.1 You can pay for the Products using any of the payment methods listed on our website.

6.2 You may also pay for all or part of your order using a promotional voucher that we make available to you. Promotional vouchers can only be redeemed online at checkout.

6.3 We may use payment intermediaries to process payments between you and us. You agree that we may pass documents and information about you to these payment intermediaries, including documents and information containing your personal data.

6.4 We are not a regulated payment processor or money service provider and we are not responsible for any payment failures or problems caused by payment intermediaries.

6.5 You are responsible for providing complete and accurate information during the payment process, and all payments must be made with your own funds. By placing an order, you confirm that:

(a) the method of payment used is yours;
(b) where applicable, you are the rightful holder of the promotional voucher; and
(c) you have sufficient funds or credit capacity to pay for the relevant order.

6.6 We are not responsible or liable for the unauthorised use of your credit, debit or prepaid cards by third parties, even if those cards have been reported stolen. We are entitled to inform all relevant authorities (including credit reference agencies) of any fraudulent payments or other illegal activity.

6.7 You shall not:

(a) make or attempt to make any chargebacks in relation to any payment you have made for Products; or
(b) reverse any payments you have made in relation to Products, other than through the returns process set out in these Terms.

6.8 You shall indemnify and hold us fully harmless from any chargeback or cancellation of any payment made by you, and from any loss, cost, liability or expense we may incur as a result of or in connection with such chargebacks or cancellations, save where the chargeback or cancellation results from our own error or breach of these Terms.

7. Delivery

7.1 We will endeavour to deliver your order to the delivery address given at the time of ordering.

7.2 We will indicate an expected delivery date at checkout.

7.3 We may notify you if we are unable to meet the estimated delivery date, but we will not be liable to you for any loss, liability, costs, damages, charges or expenses arising from any delay in delivery, to the extent permitted by law.

7.4 We may not be able to deliver Products to certain locations. In this case, we will inform you and arrange to cancel and refund the order, or deliver the order to an alternative delivery address confirmed by you.

7.5 All risk in the Product passes to you on delivery to the delivery address, unless delivery is delayed due to a breach of your obligations under these terms and conditions, in which case risk passes at the time delivery would have taken place had you not breached these Terms. This does not affect your statutory rights as a consumer.

7.6 If you are unable to accept delivery or collection of your order, we may leave a card giving you instructions for redelivery or collection by the carrier.

7.7 If delivery or collection is delayed by your unreasonable refusal to accept delivery, or if you do not accept delivery or collect your order from the carrier, we may charge you for any fees and other costs we reasonably incur in returning the order to us, without prejudice to any other rights or remedies available to us.

7.8 Goods will be dispatched within 2–5 days of confirmed receipt of payment. The standard delivery time is 5 to 8 working days, exceptionally up to 4 weeks, unless otherwise stated in the item description. Products may be dispatched directly by our manufacturing or fulfilment partners as soon as the entire order is available.

7.9 All duties, taxes, customs duties, levies or other official charges and declarations relating to the import of the Products to the delivery address are your responsibility and are not included in the price of the Products. All deliveries may, in some cases, incur additional costs for which we are not responsible and which are to be borne by the customer. These may include, in addition to shipping costs, customs duties or import VAT, as goods may be shipped from a non-UK/non-EU country; it should be clarified with our customer service whether customs duties apply to a product before placing an order. Customs duties or import VAT are not paid by us and are the responsibility of the buyer. Our goods are always shipped "duty unpaid and untaxed". The buyer is the "importer of record" and is responsible for the correct payment of customs duties and/or import VAT and must comply fully with all laws and regulations of the importing country. As import rules vary from country to country, please check your country's customs duties and import VAT before placing your order.

8. Cancellation or Modification of Orders

8.1 Once an order has been placed on our website, you can request to cancel or amend it by sending us an email at support@houseofmosa.com.

8.2 Once an order has been packed and dispatched, it cannot be cancelled or changed; instead, the order must be returned to us in accordance with section 10 below. As some of our goods are shipped internationally, transit times may be longer and are outside of our control. If the product(s) are already on their way to you, cancellation is not possible before delivery — please wait until you receive the goods and then follow our return process. You may still inform us of your intention to cancel in advance. To help us process your return promptly, please send us your shipping confirmation once you have returned the goods.

8.3 As we work with an automated order system, orders are processed and sent to our fulfilment partners shortly after they are placed. We are therefore unfortunately not able to interrupt the shipping process once it has started. A cancellation and refund requested before delivery of the goods can only be guaranteed if requested within 24 hours of placing the order; after this time, please refer to our returns process once the goods are received.

9. Defective Products

9.1 You acknowledge that the Products are standard products and are not custom-made to meet your particular requirements, unless expressly stated otherwise.

9.2 All product descriptions, information and materials on the Website are provided in good faith; however, we do not guarantee that they are entirely free from error.

9.3 Illustrations of products may differ slightly from the actual product you receive.

9.4 If the product you receive is faulty, you can email us at support@houseofmosa.com informing us of the product to be returned and attaching a photograph of the fault.

9.5 You can return the product to us in accordance with section 10.

9.6 We will examine the product as soon as we receive it. Our processing time will depend on your order.

9.7 We will inform you by email once we have assessed whether the Product is defective.

9.8 Where a Product is confirmed to be defective, our obligation to you is either (at your choice, where reasonably possible):

(a) to replace the Product and cover the cost of delivering the replacement to you, in which case you must return the defective Product to us and we will deliver a replacement to your delivery address; or
(b) to refund you an amount equal to the price of the Product and the cost of returning the defective Product to us, paid to the account and payment method originally used.

9.9 If we determine, acting reasonably, that the Product is not defective, we may decline to refund the purchase price and may require you to cover any reasonable costs incurred (such as return shipping), to the extent permitted by law.

10. Returns and Refunds

10.1 Our Returns policy forms part of these Terms and Conditions.

10.2 If you are not completely satisfied with your order, you can email us at support@houseofmosa.com informing us of the product to be returned. As a UK consumer, you have a statutory cooling-off period of 14 days from the date on which you, or a third party other than the carrier and nominated by you, took or received possession of the last product, during which you may withdraw from your purchase without giving any reason. We also offer a wider return window of 30 days from delivery for a change of mind.

10.3 Unless the item is faulty or was sent in error, the cost of returning the product is your responsibility.

10.4 We must have received the product for you to be entitled to a refund. We will check the returned product on arrival.

10.5 You must ensure that the product is sent to us in the same condition in which you received it and that it is properly packaged. The product must be unused, the product labels must not have been tampered with, and the product must be in its original packaging where possible. If a product is returned to us in an unsuitable condition, we reserve the right to reduce the refund to reflect any diminished value, or in some cases to decline the return, to the extent permitted by law.

10.6 Our processing time for returns depends on your order.

10.7 Once we are satisfied with the condition of the product you are returning, we will send you an email confirming approval of your return. A refund will be issued promptly to the payment method used for the order.

10.8 The withdrawal is complete once we have received the physical goods (or evidence that you have sent them, where applicable).

10.9 As some of our goods are shipped internationally, delivery times may be longer, which is beyond our control. If the goods are already on their way to you, please wait until you have received them before returning them to us. You may still inform us of your intention to cancel in advance. To help us process your return as quickly as possible, please send us confirmation of dispatch when you return the goods.

11. Vouchers

11.1 You can use our promotional vouchers or discounts when you pay for products on the website.

11.2 To use a voucher or discount, the code must be entered at checkout.

11.3 Once the voucher or discount code has been entered and applied, it will count towards the total amount of your order at checkout.

11.4 You may only redeem or use one promotional voucher or discount per order, unless otherwise stated.

11.5 The credit from a promotional voucher does not bear interest and has no cash value.

11.6 If the credit on a promotional voucher is insufficient for your order, you may pay the difference using a separate payment method available on the site.

11.7 If you use a promotional voucher for an order that is later returned, the value of the promotional voucher will not be refunded in cash. However, if you paid part of the order using a separate payment method, that part may be refunded.

12. Permitted Use

12.1 You must not ("Prohibited Actions"):

(a) use our website in any way, or take any action, that causes or may cause damage to the website or impairment of its performance, availability or accessibility;
(b) use our website in an illegal, unlawful, fraudulent or harmful manner, or in connection with any illegal, unlawful, fraudulent or harmful purpose or activity;
(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material consisting of (or relating to) spyware, computer viruses, Trojan horses, worms, keyloggers, rootkits or other malicious software;
(d) conduct any systematic or automated data collection activities (including scraping, data mining, data extraction or data harvesting) on or in connection with our website without our express written consent;
(e) access or otherwise interact with our website using any robot, spider or other automated means;
(f) violate the guidelines set out in our website's robots.txt file;
(g) use data collected via our website for any direct marketing activities (including email marketing, SMS marketing, telemarketing or direct mail) without appropriate consent;
(h) use data collected via our website to contact individuals, companies or other persons or entities other than as permitted by our Privacy Policy;
(i) use or direct the Site to interact with devices unless expressly authorised to do so;
(j) use, directly or indirectly, the Site's infrastructure to initiate, propagate, participate in, direct or attempt to engage in hacking attacks, or to send network messages that are bandwidth intensive, malicious or potentially harmful to any device, whether or not owned by us;
(k) copy, publish, modify, translate, decompile, disassemble, reverse engineer or otherwise attempt to derive or access the structure or source code of the Site, directly or indirectly;
(l) use or access the Site for the purpose of creating a similar or competing product or service, or to communicate to third parties a comparative or product comparison study;
(m) sell, assign, sub-license, transfer, distribute or lease your access to the Website;
(n) make the Website available to any third party through a private computer network;
(o) edit or modify in any way any content or any hard or digital copy of material printed or copied from our Website;
(p) use the Site in any manner prohibited by any law or regulation applicable to the use of the Site;
(q) make any unauthorised requests or orders; or
(r) place speculative, false or fraudulent orders.

12.2 You agree that you will be liable to us for any damage, loss, liability, cost or expense that we may suffer or incur as a result of or in connection with any Prohibited Action committed or authorised by you.

12.3 You undertake to notify us as soon as possible after becoming aware of any person engaging in a Prohibited Action. You will give us reasonable assistance in any investigation we may carry out based on the information you provide.

12.4 You must ensure that any information you provide to us through our Site or in connection with our Site or the Products:

(a) is true, accurate, current and complete and not misleading;
(b) complies with all applicable laws and regulations;
(c) does not infringe the privacy, data protection, confidentiality or intellectual property rights, or any other rights, of any person; and
(d) is not offensive, abusive, pornographic, defamatory, unreliable, misleading, illegal or otherwise objectionable.

12.5 You will promptly provide us with any documents or other information we reasonably request to verify your identity, and you will keep the information you provide to us complete and accurate.

12.6 You must comply with all applicable laws relating to your use of the Website, whether based on your country of residence, the place where you access the Website, or otherwise.

12.7 Please email us if you become aware of any material or activity on our website that does not comply with these terms and conditions.

13. Links to the Website

13.1 Links from our site to other sites and resources provided by third parties are provided for information purposes only and should not be taken as a recommendation or endorsement by us.

13.2 You acknowledge that we have no right or control over the content of other sites and resources linked to or referred to on our site.

13.3 You may link to our home page provided that you do so in a fair and legal manner and do not damage our reputation or take unfair advantage of it.

13.4 You must not establish a link in a way that suggests any form of association, authorisation or approval on our part where none exists.

13.5 You must not create a link to our website on a website that you do not own.

13.6 You may not embed our website in frames on another website, or link to any part of our website other than the home page, without our permission.

13.7 We reserve the right to withdraw permission to link without notice.

13.8 The website you link from must comply in all respects with the content standards set out in our Acceptable Use Policy (see section 12 above).

13.9 Please contact us for prior approval of any link to our website that does not comply with this section 13.

14. Intellectual Property Rights

14.1 The code, structure and organisation of the Website are protected by intellectual property rights.

14.2 We are the owner or licensee of all intellectual property rights in our website and the content and materials published on it. These works are protected by laws and treaties throughout the world. All such rights are reserved.

14.3 You may only use the Website and its content for your own personal, non-commercial use and in accordance with these terms and conditions.

14.4 You undertake to inform us of any suspected infringement of our intellectual property rights.

14.5 You may not use our trade marks without our prior written consent, unless they form part of material you use (and reproduce exactly) in accordance with section 13.

15. Data Protection

15.1 Our Privacy Policy forms part of these Terms and Conditions.

15.2 We use cookies on our website, including to understand how customers prefer to use our website. By continuing to use our website (and, where required, accepting our cookie banner), you agree to our use of cookies as described in our Privacy Policy and Cookie Policy.

15.3 Where you provide us with your personal data, we will process it in accordance with our Privacy Policy and applicable UK data protection law, and will take appropriate security measures to protect it against unauthorised or unlawful processing and against accidental loss, destruction or damage.

15.4 Information and documents generated in connection with the sale of Products may be shared, on a confidential basis, with our employees, officers, consultants or agents involved in providing our services to you.

16. Viruses

16.1 We do not warrant that our website is secure or free from errors or viruses.

16.2 It is your responsibility to configure your information technology, computer programs and platform to access our website. You should use your own up-to-date anti-virus software.

16.3 You must not misuse our website by knowingly introducing viruses, Trojan horses, worms, logic bombs or any other malicious or technologically harmful material.

16.4 You must not attempt to gain unauthorised access to our website, the server on which our website is stored, or any server, computer or database connected to our website.

16.5 You must not attack our website by means of a denial of service attack or a distributed denial of service attack.

16.6 If we believe you have breached this section 16, your right to use our website will cease immediately. We may report breaches to the relevant law enforcement authorities and will do so if required by applicable law.

17. Liability

17.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

17.2 Subject to section 17.1, and to the fullest extent permitted by law, we will not be liable for any loss suffered by you as a result of: (a) third-party or user content; (b) our content, and in particular the accuracy, completeness or timeliness of our content; (c) the Products, including their quality, images, description or specifications, so far as any discrepancy is not covered by your statutory consumer rights; (d) reasonable reliance on information contained in these terms and conditions or on our website; (e) the inability to access the Site or any part of it, or the Site being unavailable, partial or operating with errors; and (f) any failure or delay in the performance of our obligations caused by circumstances beyond our reasonable control (a "Force Majeure Event"), including telecommunications failures, power failures, acts of terrorism, industrial action, adverse weather, computer breakdowns, supplier delivery failures, and absence of personnel due to illness or injury — the time for performance of any affected obligation shall be extended accordingly.

17.3 Subject to section 17.1, we shall not be liable to you (whether in contract, tort (including negligence), breach of statutory duty or otherwise) for any loss of profits, business opportunities, goodwill, savings or benefits, or any indirect or consequential loss or damage.

17.4 Subject to section 17.1 and to your statutory rights as a consumer, our total liability arising directly or indirectly from these Terms shall be limited to the greater of £200 or the total price you paid for the Product(s) giving rise to the liability.

17.5 Any claim by a party for breach of contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with these Terms and Conditions, must be brought within one year of the act or omission which allegedly caused the loss, save where a longer period is required by law.

17.6 Except to the extent that claims cannot be excluded or limited by law, no claim arising out of or in connection with these Terms and Conditions may be made by you personally against any of our employees, officers, consultants or other agents involved in the performance of the relevant obligations, save that this does not affect any rights you may have against them for their own negligence causing death or personal injury.

17.7 Nothing in these Terms and Conditions affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation, which are not excluded or limited by these Terms.

17.8 If we are jointly and severally liable to you with another party, we are only liable to pay you that part which is reasonably attributable to our fault, in accordance with the Civil Liability (Contribution) Act 1978.

18. Indemnification

18.1 You will indemnify and hold us harmless against all reasonably foreseeable claims, costs and losses which we suffer or may suffer and which arise out of or relate to: (a) a material breach by you of these Terms and Conditions; (b) any fraud, negligence, wilful misconduct or reckless disregard of your obligations under these Terms and Conditions; and (c) your unlawful use of our website.

18.2 We shall be entitled to claim from you reimbursement of all costs reasonably incurred by us in connection with a valid indemnified claim.

19. Force Majeure Event

19.1 If a Force Majeure Event lasts for more than one month, either you or we may terminate the affected order by written notice, in which case we will refund any amount you have already paid for Products that have not been delivered.

19.2 We will act reasonably in deciding how to deal with the occurrence of a Force Majeure Event in order to meet our obligations under these Terms and Conditions as far as reasonably possible.

20. Variations

20.1 We may change these Terms and Conditions from time to time. We will notify you in advance of any material changes that we think may be detrimental to you. The version of these terms and conditions in force at the time you place an order will apply to that order.

20.2 If you do not agree to amended terms and conditions, you should stop using our website or purchasing our products; this will not affect orders already placed under the previous terms.

21. Your Breach

21.1 Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we have reasonable grounds to suspect that you have, we may: (a) send you one or more formal warnings; (b) temporarily block your access to our website; (c) suspend the processing of any order; (d) refuse to accept any payment from you; (e) permanently bar you from accessing our website; (f) block access to our website from computers using your IP address; (g) contact your Internet service provider and request that they block your access to our website; or (h) take legal action against you, whether for breach of contract or otherwise.

21.2 If we suspend, ban or block your access to our site or any part of it, you must not take any steps to circumvent such suspension, ban or block.

22. Termination and Suspension

22.1 You may stop using the Site at any time.

22.2 We may suspend the provision of the Site for maintenance, security or operational reasons, and will act reasonably in doing so.

22.3 We may suspend or terminate your access to the Site if your use of the Site gives rise to, or risks giving rise to, legal liability of any kind, or disrupts other users' use of the Site.

22.4 Where reasonably possible, we will notify you in advance of any suspension or termination of your access. In cases of urgency (such as suspected fraud or security risk), we may act immediately without prior notice.

22.5 We do not guarantee that our website will always be available or available without interruption. We may interrupt, suspend, withdraw or restrict the availability of all or part of our website for commercial, security or operational reasons, and will endeavour to give reasonable notice where possible.

23. Effect of Termination

23.1 Termination of these terms and conditions will end our ongoing obligation to provide further customer service in relation to future orders, but will not affect our obligations in relation to orders already placed.

23.2 Termination of these terms and conditions does not affect any rights or liabilities that have already arisen, and provisions which by their nature are intended to survive termination — including sections 17 (Liability) and 18 (Indemnification) — shall continue to apply.

24. General Provisions

24.1 You may not assign your rights under these terms and conditions without our consent.

24.2 The rights, powers and remedies provided by these Terms and Conditions are, unless expressly stated otherwise, cumulative and do not exclude any rights, powers and remedies provided by law.

24.3 We may subcontract the hosting of the Website to a third party.

24.4 If any provision of these terms and conditions is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

24.5 A failure or delay by us in exercising any right or remedy under these Terms or by law shall not constitute a waiver of that or any other right or remedy.

24.6 The exercise of the parties' rights under these Terms and Conditions is not conditional on the agreement of any third party.

24.7 These Terms and Conditions are for the benefit of you and us, and no third party has any right to enforce any of their terms (including under the Contracts (Rights of Third Parties) Act 1999).

25. Governing Law and Jurisdiction

25.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

25.2 You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms and Conditions. This means that you may also be entitled to bring proceedings in the courts of the country in which you live, if that country is within the UK.

26. Definitions and Interpretation

26.1 In these Terms and Conditions:

"Order" means the order you place through our website to purchase one or more Products from us;
"Order Confirmation" means the email we send to you confirming your order in accordance with section 4.3 above;
"Payment Intermediary" means any third-party payment processor used by us;
"Product" means a product offered on our website;
"Website" means houseofmosa.com;
"Site Infrastructure" means all our systems (including code) that enable, provide or support the Site.

26.2 References to "sections" are to sections of these Terms and Conditions.

26.3 Headings are for convenience only and do not affect the interpretation of these Terms and Conditions.

26.4 Words importing the singular include the plural and vice versa. Words expressing gender include any gender, and references to persons include individuals, companies, entities, businesses or partnerships.

Please email us at support@houseofmosa.com if you have any questions or concerns about these terms and conditions, the website or the products.